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SUPPORT AND SERVICES

Aeris Essential Support

Setting new standards for the IoT / M2M industry.

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ESSENTIAL SUPPORT OVERVIEW

Meet the Challenge of IoT Head-On with Aeris Essential Support

Substandard IoT support can be devastating.

Increased downtime, reduced operational efficiency, lost profitability — no one wants (or needs) that. Service and support capabilities are critical considerations when selecting an IoT / M2M service provider.

Unfortunately, most service providers are ill-equipped to rise to the challenge. Expect more from your IoT partner with Aeris, the most intelligent network and support team on the market.

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Get More than a Consumer 800 Number. Get B2B IoT Support.

Businesses and consumers are different. Shouldn’t support differ, too?

Typically, mobile operators only focus on the needs of the consumer handset market. Often, they do not have processes and tools optimized for servicing IoT / M2M deployments, where issues can be a complex mix of network, application, and device interplay.

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Aeris Essential Support. Flexible, Always-On Support Whenever
You Need It.

When you need us, we’re here.

Offered in multiple, flexible packages, Aeris’ essential support includes 24/7 support with ten-minute response times, proactive monitoring, and early issue detection.

Staffed by IoT / M2M experts, and backed by advanced analytics tools developed over our 20+ years of experience monitoring data flows from over 15 million devices to hundreds of customer applications, our essential support sets a new standard in the industry.

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Choose Transparency. Gain a Committed Partner.

You can’t just turn a device on and expect business to transform. We’ve solved the challenges of IoT deployment — and we’re here to share our knowledge with you.

Customer-Focused

Aeris’ essential support is designed with you and your end users in mind. We won’t stop until you are completely satisfied.

Connectivity wheel

Strategically-Minded

While troubleshooting is part of our work, so is guidance. We won’t just tell you to turn it off-and-on — we’ll guide you from launch to success.

Field-Tested

Call center platitudes don’t belong here. Our IoT and M2M experts use advanced analytics and their own experience to support you at every step.

Experience the Impact of IoT in Connected Industries

The internet of things (IoT) builds connections between people, devices, and places like never before. See how Aeris’ IoT solutions impact your industry.

Fleet and telematics truck

Fleet and Telematics

Get connectivity for the road, scaled to meet your fleet.
Energy grid

Energy and Utilities

Reorient the grid. Lower costs and achieve new standards of energy efficiency.
Solar grid

Solar

View all solar assets in one place for complete control.
healthcare iv drip

Healthcare

Improve patient and clinician experience while keeping costs low.
Power utility truck

Automotive

Connect your vehicles to impress your customers and build brand loyalty.

Stay Connected with the Latest in IoT

Keep learning. Keep evolving. Keep moving forward.

VISIT OUR KNOWLEDGE HUB

IoT Under Siege: Cellular Security Strategies That Work
Security | Webinars

IoT devices are revolutionizing industries, but they also present a growing attack surface for cyber threats. In this webinar, Paddy Harrington from Forrester and Jon Connet from Aeris explore the critical steps to securing cellular IoT deployments. Learn about the latest threat trends, the role of connectivity providers, and best practices for implementing robust security measures across diverse IoT environments. Whether you\’re deploying IoT solutions or managing an existing ecosystem, this session will help you fortify your defenses.
Aeris IoT Watchtower™ – Compliance and IoT Security – Made Simple
Security | Videos

Managing complex IoT environments is no small task, especially when dealing with legacy and agentless devices that connect directly to the internet. Organizations often struggle to prove compliance, maintain continuous monitoring, and meet regulatory standards like NIS2 or CRA. That\’s where Aeris IoT Watchtower comes in. These demonstration videos will show you how Aeris IoT Watchtower simplifies these challenges by Enhancing Compliance and Security, Delivering Operational Visibility and Efficiency, as well as Enabling Threat Detection.
The Silent Failure of IoT Security
Security | Blogs

Security failures in IoT don\’t happen with alarms blaring. There\’s no flashing red light, no immediate system crash. When IoT security fails, it fails silently. And by the time anyone notices? The damage is already done. Data has been exfiltrated. Devices have been compromised. Regulatory fines are on the table. And the worst part? Most companies don\’t even realize it\’s happening until it\’s too late.
Aeris Launches IoT Watchtower™, the World’s First Fully Integrated Cellular IoT Security Solution
Security | Press Releases

CHICAGO – Feb. 25, 2025 – Aeris, a global leader in secure cellular IoT platforms and solutions, today launched Aeris IoT Watchtower, the world\’s first fully integrated security solution for cellular IoT. Aeris IoT Watchtower delivers enterprise IoT visibility and control to prevent IoT security breaches, significantly reduce the impact of any IoT security event, improve operational efficiency and ensure regulatory compliance.
Aeris IoT Watchtower™ Video
Security | Videos

The world\’s first fully integrated cellular IoT network visibility and zero-trust security solution

Aeris Essential Support
for the Long Haul

Partner with an IoT solutions provider capable of providing you end-to-end support.

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