Aeris IoT Watchtower™ helps LB Technology boost fleet security by detecting critical risks & protecting sensitive data to ensure safe, reliable operations

LB Technology, Inc. is a leading North American fleet telematics provider that wanted to boost its competitive edge in a highly commoditized fleet telemetry management market while addressing security concerns for government and enterprise customers. They deployed Aeris IoT Watchtower™ to tackle both challenges by providing secure telemetry. Watchtower’s advanced device traffic monitoring quickly detected anomalous data transmissions to sanctioned countries, underscoring the value of proactive monitoring and helped LB Technology to stand out in a crowded market.

After more than two decades of market leadership, LB Technology faced new challenges in meeting customers’ rising data security requirements and differentiating its services in an increasingly commoditized marketplace. We addressed both challenges for LB Technology by deploying Aeris IoT Watchtower.

“I believe data security begins with vigilance. That is why we chose the Aeris IoT Watchtower to employ proactive measures that can outsmart emerging and relentless cyber threats and to safeguard our customers’ proprietary data.”

Jason Gafa, President and COO, LB Technology

Customer Profile

LB Technology, Inc. is a leading provider of GPS-based fleet management solutions based in North America, serving governments and private enterprise clients in more than 30 countries worldwide. The company excels in three areas of fleet management:

On-Board Diagnostic (OBD) Trackers that monitor vital vehicle data like odometer readings, dashboard error codes, and GPS locations
Personal Area Networks (PAN) in vehicles that connect laptops and other sensors to monitor and record vehicle and driver status
Dashcam Services that provides video telematics to enhance driver safety and boost productivity

Jason Gafa, President and COO of LB Technology on

Aeris IoT Security

Challenge

To protect its market leadership and boost profitability in an increasingly commoditized market, LB Technology was looking to add differentiated solutions to attract new customers, retain existing ones, grow revenue, and improve profitability.

To support this strategy, LB Technology recently added dashcam solutions. However, they not only met stiff competition from larger, established players but also needed to address growing concerns about the risks of dashcams recording and transmitting sensitive information.

Dashcam data leaks are a concern, particularly for government clients, such as military bases, where unauthorized recording devices could potentially transmit classified information about location and terrain to hostile entities, posing significant security risks. With no way to ensure their security, dashcams must be covered or disconnected in vehicles while on a base.

LB Technology decided to explore a technological solution to the security challenges to differentiate its offer by delivering secure fleet management solutions. They turned to Aeris, its trusted IoT connectivity platform provider, for guidance.

Solution

Aeris proposed to deploy the new Aeris IoT Watchtower solution, which provides per-device traffic monitoring, detects anomalous traffic patterns and suspicious events, and generates risk assessment reports. Aeris IoT Watchtower integrates seamlessly into the Aeris IoT connectivity platform, is deployed quickly, and scales to meet the needs of operations of any size.

When Aeris first recommended the IoT Watchtower solution, LB Technology showed immediate interest and agreed to a proof of concept. The demonstration revealed that seven devices were transmitting data to unknown destinations. The follow-up report identified two of the seven transmissions were sent to countries currently under economic sanctions by the U.S. Office of Foreign Assets Control (OFAC) for national security reasons.

Watchtower’s results raised significant concerns among leaders at LB Technology, which has extensive government contracts. Following additional due diligence, LB Technology decided to deploy Aeris IoT Watchtower.

Results

The Aeris IoT Watchtower Awareness solution enabled LB Technology to provide its clients with thorough reporting, ensuring that dashcam video is transmitted securely and exclusively to the client’s servers.

Our secure telemetry capability safeguards sensitive information and enhances LB Technology’s service offering, making our solutions more secure and attractive to potential customers.

Through our strong customer relationships, superior product offerings, and responsive support, Aeris has become an integral partner to LB Technology, helping the organization navigate complex market challenges and expand its service portfolio.

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