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SECURE IOT PLATFORMS

IoT Support Management

Access customized support services from trial, onboarding, and post-deployment to get the most from your IoT program.

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Support management connectivity network

Network intelligence is the foundation for a superior customer experience.

Leverage customizable business support solutions, a full suite of automation tool kits, and an extensive API library — all designed based on our experience of owning and managing core cellular network equipment.

Scale for complexity and regional growth

Network intelligence lets you quickly address the increasing complexity of issues related to service and customers, which are difficult to isolate and solve.

Supplement in-house resources

With a comprehensive team and set of IoT support management resources, you won’t need to worry about the budget, time, and people needed to effectively manage technically complex carrier relations locally or overseas.

Prioritize customer experiences

Your customer’s experience is the top priority. With network intelligence built into our connectivity management solutions and with the support of our IoT experts, you’ll have time to focus on achieving your goals, improving operations, and enhancing the customer experience.

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IOT SUPPORT MANAGEMENT CUSTOMER STORY: FORESOLUTIONS

“With Aeris, we have found a partner who delivers . . .
regardless of geography.”

Accelerate your IoT program at scale by partnering with an IoT support management team — people who know what it takes to get your program off-the-ground and into rapid growth mode.

Read the Story

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Unleash the potential of your IoT program

Your ideas. Our IoT support management. Together at last.

You need a foundation to rapidly deploy an IoT program — and scale it. With our comprehensive IoT support management services, you’ll get world-class guidance from field-tested sales and technical representatives to build an IoT program worthy of your customers.

TALK TO AN IOT EXPERT

Design for perfection at speed with IoT Support Management

Meet your clients’ needs with confidence.

From trial to onboarding, ongoing maintenance to troubleshooting, you’ll have direct access to world-class tools, people, and technical resources to stay on the cutting edge of cellular communications.

Infinity Support

Essential support elevates the customer experience

Comprehensive customer support meets your changing needs at every step of your IoT journey.

Global support infrastructure

Global support infrastructure

Achieve your business ambition no matter where your company and your customers are in the world.

self service automation tool kits

Full suite of self-service automation tool kits

Optimal autonomy and flexibility enables you to scale up and expand the footprint of your IoT program.

Flexible APIs

Flexible APIs for any vertical market and application

Enhance the capabilities and sophistication of your IoT program to meet new and innovative use cases.

Learn how our customers are growing using IoT Support Management

Get the latest IoT ideas and intelligence from Aeris.

VISIT OUR KNOWLEDGE HUB

Protecting Fleet Telematics Through Cellular IoT Security
Fleet, Security | Blog

As fleets embrace cellular IoT technology, they achieve unparalleled efficiencies in real-time tracking, predictive maintenance, and seamless communication. However, this increased connectivity also exposes them to significant cybersecurity risks, particularly in the realm of cellular IoT. These unique challenges are often overlooked but can cause severe operational and financial damage if not properly addressed.
Ensuring IoT Cyber Resilience and NIS2 Compliance for European Utilities
Energy and Utilities, Security | Videos

The NIS2 Directive has come into full force across the EU, exposing utilities to stricter cybersecurity compliance amid increasing risks driven by the rapid growth of connected IoT devices like cellular connected smart meters. With stringent cybersecurity measures and potential penalties at stake, this regulation is set to reshape how European utilities manage their digital infrastructure. Compliance is not optional—it\’s critical.
Navigating NIS2 Directive: Key Takeaways from Articles 21 & 23 for European Utilities
Energy and Utilities, Security | Blog

NIS2 sets comprehensive cybersecurity obligations for Entities, focusing on strengthening the resilience of critical infrastructure. Articles 21 and 23 of the Directive focused on cybersecurity risk management and reporting obligations. They encapsulate the essence of strong cybersecurity and responsive incident management. European utility providers can leverage these mandates to not only meet compliance but fortify their operations against a rapidly evolving cyber threat landscape.
European Utility Providers, Are You Ready for NIS2?
Energy and Utilities, Security | Blog

NIS2 is coming into full force across the EU, exposing utilities to stricter cybersecurity compliance amid increasing risks driven by the rapid growth of connected IoT devices, particularly cellular connected smart meters. The challenges faced by utilities are further complicated by the lack of IT security solutions…
Empowering Global Communities: How Aeris Enables Sustainable Development Goals Through Secure IoT Connectivity
IoT Solutions, Security | Blog

Aeris IoT is driving tangible progress towards Sustainable Development Goals (SDGs) in Africa and beyond. Our technology bridges critical gaps in energy access, climate action, and water management by enabling our customers to implement solutions in areas where traditional approaches have fallen short.

Grow Your IoT Program
with Confidence

IoT support management gives you the edge to make your IoT program go further, faster.

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