A leading cold chain logistics company provides their customers with data-driven logistics for cold-chain shipments of highly sensitive goods such as pharmaceuticals, food, and machinery. The company combines the latest sensors and shipment data analytics to accelerate automation in supply chain logistics, with all services delivered as a managed package to their customers. It oversees over a million annual cold-chain parcel shipments, ensuring they are delivered safely and on time.
Cold-chain parcel shipments are temperature-controlled deliveries of perishable goods that require specific temperatures to maintain their safety and integrity. This includes items such as food, pharmaceuticals, chemicals, seafood, meat, dairy, flowers, and wine. Cold-chain logistics is a specialized supply chain process that involves storing, transporting, and distributing these goods before, during, and after delivery. It relies on scientific principles to evaluate and accommodate the link between temperature and perishability.
The company leverages data and analytics to provide comprehensive insights into each customer’s shipment experience. This goes beyond temperature monitoring, offering total visibility into how transportation providers handle goods. By partnering with them, customers achieve compliance with government regulations, lower shipping costs, and reduce product loss.
The company’s mission is to simplify supply chain operations through measurement, automation, and collaboration.
Driven by the need for more robust logistics capabilities, both to meet customer demands and to improve their own operations, CargoSense sought to diversify their device procurement to achieve higher levels of insight into device connectivity, shipment visibility, technical support, and problem resolution. Their current solution provider could not supply the necessary information. They reached out to Aeris, who had previously helped resolve some service-related issues, and continued to strengthen the mutual relationship.
In addition, the company’s customers with sensitive shipments demanded strict segmentation and isolation of their shipment data. Customers were uncomfortable with their data flowing through their internal LoRa-WAN network. The company determined that cutting-edge, secure cellular IoT technology was essential to address these needs comprehensively.
The company expressed interest in employing Aeris directly for their warehouse router-based solutions. Recognizing the potential to enhance their product offering and create a competitive advantage, our sales team utilized Watchtower to demonstrate its capability in safeguarding customer data and providing secure data points within warehouse locations. Consequently, The company views Watchtower as a strategic asset that will not only strengthen their product offering but also enable them to deliver exceptional value and security to their customers.
The company considers this a strategic shift in operations their Chief Strategy Officer (CSO) took personal interest in the initial rollout. Considering the potential for extensive business benefits derived from using cutting-edge technology, the company has also agreed to partner with Aeris in joint marketing events and efforts.
The company is looking to add 1,000 units to their local warehouse deployment with Aeris. They are considering an additional 1,000 miscellaneous IoT devices for testing new solutions and products such as pallet tracking. Over time, they are expected to add 10,000 to 15,000 SIMs per month with Aeris across their entire cold-chain business.